How it works

From signup to your first AI reply in minutes.

1

Connect your channels

Link your WhatsApp Business number, Facebook Page, and Instagram Professional account using official Meta APIs. Credentials are stored encrypted.

2

Customer sends a message

A customer messages you on any connected channel. SocialMsg receives the message via a secure webhook and adds it to your unified inbox.

3

AI replies instantly

The assistant understands the message, detects purchase intent, answers product questions, and drafts an order — replying automatically within seconds.

4

Manage from the dashboard

See every conversation across all channels in one place. Review AI replies, jump in, and tag or resolve threads.

5

Human handoff

When a conversation is complex or sensitive, SocialMsg escalates it to a human teammate so nothing falls through the cracks.

6

Send updates with templates

Outside the 24-hour window, use pre-approved WhatsApp templates for order confirmations, shipping updates, and payment requests.

What you need

A verified Meta Business Manager account, a WhatsApp Business number, a Facebook Page, and an Instagram Professional account. See our support if you need help getting set up.

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